The game operator, service provider of Soteria and seller of digital content is IT Expert – Bartosz Kozik (osoba fizyczna prowadząca działalność gospodarczą).

• IT Expert – Bartosz Kozik
• Legal form: osoba fizyczna prowadząca działalność gospodarczą
• Address: ul. Jankowicka 2, 44-200 Rybnik
• NIP: 6423242015
• REGON: 524038899
• Company website: https://it-expert24.com
• Game website: https://soteria.pl
• E-mail: kontakt@it-expert24.com
• Complaints: kontakt@it-expert24.com

• The contract is for digital content not supplied on a tangible medium (Polish Consumer Rights Act). Premium points are in-game credit only — not e-money and not cash-convertible.
• Prices are in PLN, gross, as listed at Buy points.

Przelewy24 — PayPro S.A., Pastelowa 8, 60-198 Poznań, KRS 0000347935, NIP 779-236-98-87. przelewy24.pl

Paynow — mBank S.A., Prosta 18, 00-850 Warszawa, KRS 0000025237, NIP 526-021-50-88. paynow.pl

Under art. 38 point 13 of the Polish Consumer Rights Act, the 14-day withdrawal right does not apply to digital content not supplied on a tangible medium if performance began with the consumer’s express request and acknowledgement that the right is lost. Paying for points is such a request. After points are credited there is no refund for change of mind.

• Complaints are accepted if payment was captured but points were not credited, or the wrong amount was credited: kontakt@it-expert24.com within 14 days.
• No complaint for PvP losses, bans for rule-breaking, or unused personal satisfaction.

• Privacy policy, Cookies, Game rules. Polish law applies. The Polish version of these terms prevails.